Solution-IV® e-ServiceSolution-IV® e-Service

e-Service™

Equipment Management Software is web-based, real-time, and easy to use.
Technicians have mobile access to equipment information, call history, add/edit/close calls, and lookup parts inventory.

Equipment Management

Everything you need to manage your equipment in one place:

  • Machine Manufacturer / Model / Serial Number
  • Warranty / Contract
  • Supplies
  • Additional Meters
  • Document Management

Dispatch Board

Enter, Schedule, and Dispatch technicians to service calls,
both customer requested and preventative maintenance.
Multiple grids to quickly see calls based on status,
technician, and dispatched/schedule time.

Call Detail

Capture customer’s signature once the call is completed and have work order ticket emailed to the customer. Generate Invoices directly from calls with a single click. Access to all historical call information.

Parts Lookup and Tracking

Recommended parts can be assigned to equipment. Date and meter are tracked every time a part used. Easy lookup of parts by number or vendor.

Meter Tracking

Track customer usage and generate contract billings through this module. Meter collections are made based on Contract and Meter type, using a simple grid. Contracts can be billed Monthly, Quarterly, Semi Annually, and Annually. Meter reminders can be emailed and readings can be imported or entered by customer through portal.

Reports/Dashboard

Full set of reports for equipment listing, dispatching, parts usage, profit report, and more…..

Screen Shots









Meter Entry